Alert Incidents and Notes
Two tabs on the alert detail screen give you the full history of an alert - every time it fired, and any notes your team has attached to it.
Written by Shir Goldstein
Updated at June 18th, 2026
Table of Contents
Getting There
Open any alert from the Notifications tab, then tap Incidents or Notes in the tab bar at the top of the alert detail screen.
The Incidents Tab
The Incidents tab shows every time this alert condition has fired - not just the most recent one. Each firing is called an incident.
Understanding the difference matters: the alert is the rule ("notify me when power exceeds 50 kW for more than 1 hour"). Each incident is one individual time that condition was met.
Incidents are grouped by date and displayed in reverse chronological order on an orange dot timeline.
Each incident row shows:
- Time the incident started (left side, on the timeline)
- Description - what the sensor was reading when the condition triggered
- Duration - how long the condition lasted (e.g. 15m, 1h 5m, 6h 35m). Shows N/A if the incident is still ongoing or the duration isn't available.
Scroll down to see older incidents across earlier dates.
The Notes Tab
The Notes tab shows any notes an admin has attached to this alert. Notes are meant to help recipients understand the alert — background context, known causes, or instructions for what to do when it fires.
When there are no notes:
When notes exist, each note appears as a card showing the note content and the name of the person who last edited it, along with the time of the edit.
Note: Notes are created and edited from the web app by an admin. They cannot be added or edited from the mobile app.
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