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  • Frequently Asked Questions (FAQ)

Package FAQs

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Using the Platform
    Getting Started Administration Energy Applications Triggers and Notification Center Data Export Data Import Reports
  • Hardware & Deployment
    Frequently Asked Questions (FAQ) Hardware Datasheets and Deployment Guides Software Deployment Guide Troubleshooting Flow Charts
  • Interactive Demos
  • Legal
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Package FAQs

  • What features are paid add-ons?
  • What's the difference between Visualize and Optimize?
  • How do I know how many devices I have?
  • Who should I speak to if I wish to upgrade from the Optimize free trial to the paid subscription?
  • On the Optimize package, can I track energy costs and carbon emissions?
  • What is The New Timeview?
  • Can I personalize the platform for each user in the organization?
  • Is the cloud infrastructure of Optimize better than before?
  • Will there be new features added in the future?
  • What happens if I add more devices in the middle of a subscription year?
  • Is there a limit to the number of users?

Popular Articles

  1. Export Jobs: Setup
  2. Dashboards
  3. Privacy Notice
  4. Registration and Logging In
  5. User Management
  6. Bridges and Sensors
  7. Time View
  8. Are there data retention policies applied to the energy data?
  9. Operational Data Import
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