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Using the Platform

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Using the Platform
    Getting Started Administration Energy Applications Triggers and Notification Center Data Export Data Import Reports
  • Hardware & Deployment
    Frequently Asked Questions (FAQ) Hardware Datasheets and Deployment Guides Software Deployment Guide Troubleshooting Flow Charts
  • Interactive Demos
  • Legal
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Using the Platform

  • Packages Comparison
  • System Status Page

Getting Started
  • Introduction to the Software
  • Registration and Logging In
  • Account Dashboard
  • Dashboards
  • Bridges and Sensors

Administration
  • User Management
  • Multi-Factor Authentication (MFA)
  • Account General Settings
  • Schedules
  • Utility Tariffs
  • Site Settings
  • Electricity Meter Setup as a Device
  • Meters & Loggers
  • Groups
  • Support Providers & Support Ticket

Energy Applications
  • Time View
  • The New Timeview
  • Event Management
  • Heat Map
  • Benchmarking
  • Energy Flow
  • Presets

Triggers and Notification Center
  • Introduction to Triggers and Notification Center
  • Managing Alerts
  • Notification Center
  • Pulse Meter Triggers & Dashboard

Data Export
  • Export Jobs: Catalog Interface
  • Export Jobs: Measurements Interface
  • Export Jobs: Pan-42 Measurements Interface
  • Export Jobs: Pulse Meter Measurements Interface
  • Export Jobs: Setup
  • SFTP and FTPs Server Connection Checklist

Data Import
  • Operational Data Import

Reports
  • Custom Reporting
  • Automated Reports

Popular Articles

  1. Export Jobs: Setup
  2. Dashboards
  3. Privacy Notice
  4. User Management
  5. Time View
  6. Registration and Logging In
  7. Operational Data Import
  8. Export Jobs: Pulse Meter Measurements Interface
  9. Are there data retention policies applied to the energy data?
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