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Software Platform FAQs
Software Platform FAQs
Below are the most frequently asked questions regarding the platform and the energy data.
- Is it possible to add in "virtual data sets"? For example, if we monitor 1 main and 1 sub-main, can we have the option to add in another sub-main which will then be a subtraction of the sub-main from the main?
- How can I receive Push Notifications from Triggers?
- What does RSSI stand for?
- How do I swap sensors on a device?
- Are there data retention policies applied to the energy data?
- I see the terms "Unclassified", "Unmonitored", "Uncategorized", and "Unknown" on certain applications. What does it mean?
- What port and port range does the FTP servers for the Transfer Family operate over?
- What is the difference between Managed Load and Real-Time Consumption on the Site Dashboard?
- What languages can I view on the platform?
- What is an acceptable RSSI range for sensors?
- How do I see uninstalled sensor(s) data?
- Can I move a site from one account to a different account?
- Can you export the energy data?
- What does the orange crown icon represent?
- I lost my sidebar! How do I see my sidebar again?