Contacting Support from the App
Reach the PowerRadar support team directly from your phone - no need to switch to email or a browser.
Written by Shir Goldstein
Updated at June 21st, 2026
Table of Contents
Where to Find It
Tap Preferences (the person icon in the bottom tab bar), then tap Contact support under the Help & Support section.
Site-Scope Users: Contact Your Support Provider
If your account gives you access to a single site only, the Contact support screen shows your account's designated support provider - the organization responsible for handling your support requests.
Tap the email address to open a new message in your device's mail app. Describe your issue there and your support provider will get back to you.
Partner Users: Submit a Support Request
If you have partner-level access, tapping Contact support opens a form you can fill in and submit directly from the app.
Category - A dropdown to classify your request. Choosing the right category helps the team route your ticket to the right person. Options are: Web, Time View, Deployment Tool, User Management, Notifications (Triggers, Alerts, Push notification), Mobile, Reports, Export jobs, Hardware, and Feature Request.
Phone - Your phone number. Optional, but useful if the team needs to call you.
Account - The account your issue relates to.
Site - The specific site, if applicable.
Subject (required) - A short, clear summary of your issue.
Description (required) - Full details about the problem, including any error messages you saw. Placeholder text reminds you: Details about the issue (including error messages).
Attachments - Tap Add attachment to include up to 3 files (3 MB each). Note: .log files are not supported - if you need to share log contents, paste them into a .txt file first.
When you're done, tap Send request. The PowerRadar team will get back to you by email.
