Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Website
  • Partner
English (US)
IT Italian
US English (US)
ES Spanish
  • Home
  • Mobile App
  • Navigating the App

Searching for Accounts and Sites

Find any account or site in your scope without navigating through the full hierarchy - just tap Search and type.

Written by Shir Goldstein

Updated at June 11th, 2026

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Using the Platform
    Getting Started Administration Energy Applications Triggers and Notification Center Data Export Data Import Reports
  • Hardware & Deployment
    Frequently Asked Questions (FAQ) Hardware Datasheets and Deployment Guides Software Deployment Guide Troubleshooting Flow Charts
  • Interactive Demos
  • Legal
  • Packages
  • What’s New
  • Mobile App
    Getting Started & Signing In Navigating the App The Site Dashboard and Its Widgets TimeView Lite Events (Optimize + Event Management) Notifications, alerts & push
+ More

Table of Contents

Who Has the Search Tab Searching by Name Recent Searches Opening a Result Coming Soon Related Articles

Who Has the Search Tab

The Search tab appears in the bottom bar for all multi-site users - account, partner, and above. It is not available to single-site users, who open directly into their site and navigate from there.


Searching by Name

Tap the search bar and type at least two characters. Results appear grouped by type:

  • Sites - matching site names
  • Accounts - matching account names
  • Partners - matching partner names

A count next to each group header shows how many total matches exist. Up to 15 results are shown per group. If there are more, refine your search to narrow down the results.

Results are limited to entities within your access level - you will only see sites, accounts, and partners you have permission to open.


Recent Searches

Before you start typing, the search screen shows your recent searches. Tap any entry to navigate directly to that entity again without retyping.


Opening a Result

Tap any result to open it. The app navigates directly to that site, account, or partner - no need to step through the full hierarchy.


Coming Soon

The following search capabilities are planned for a future update:

  • Search by sensor serial number - find a sensor directly by its serial number.
  • Search by site or account ID - look up a site or account using its numeric ID.

Related Articles

  • Finding Your Way Around: The Bottom Tabs
  • Browsing an Account
  • Browsing a Partner
  • The Home Tab: Your Starting Point
mobile search sites accounts sensors serial number mobile app

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Account General Settings
  • Browsing an Account
  • User Management
Expand